Terms and Conditions
TERMS AND CONDITIONS
Returns:
Shesurfs do not accept any returns due to change of mind or damaged in transit. You can request to purchase insurance on the freight if you would like. If you received your garment and it is not what you ordered or is faulty, please contact us directly on she@shesurfs.com.au
If you have any questions regarding our return policy please contact us.
Payments and pricing:
We accept payments via pay pal or direct deposit. All prices are in AUD
Shesurfs has the right to change and/or alter this information including prices at any time without prior notice.
SHIPPING AND DELIVERY
What are the delivery options?
We deliver our Shesurfs salty goodies through Australia post and the photographic mounted prints via courier services. The photographic art pieces are fragile and for them we use a courier experienced in transporting artworks and fragile items.
When nominating your postal address, choose an address which someone will be around to collect and sign for on arrival.
How long do the deliveries take?
Orders are processed within 1-2 days from ordering and delivery can take 2-10 days for merchandise and 2-3 weeks for artworks. This time frame can be longer depending on the delivery address. For e.g. International order can take a little longer. Framed, mounted artworks and are all custom ordered. With certain items, they can take a little longer depending on stock availability.
AUSTRALIA
Flat rate charge of $15 AUD for Merchandise and prints only.
Freight on orders on photographic mounted artworks is calculated based on your delivery address.
INTERNATIONAL
Flat rate charge of $30 AUD for Merchandise and prints only.
The flat rate freight charge is for all Merchandise and garments which include muscle singlets, racer back singlets, tees, trucker caps, calendars and photographic prints only.
For orders on photographic mounted artworks, please contact us at she@shesurfs.com.au with your preferred postal address and items you would like to purchase and we will send you a quote with the freight cost.
Express post options are available. Contact she@shesurfs.com.au to discuss options and pricing.
If you are unsure of delivery time or would like your product urgently, please email she@shesurfs.com.au
CARING FOR YOUR PRODUCT
Artworks
All the canvases, frames and acrylic blocks are Australian made and have all been created consisting of UV protectant inks and processes to ensure the life of your photo.
Photographs on the acrylic blocks, frames and prints have a shiny metallic polished finish which gives the image a glossy and an almost wet look that pops. While this finish is an impressive feature, it must be handled with care. Avoid handling the printed photograph as much as possible. The oil from your fingerprints may appear on the print if handled too much or in the wrong way and can crease easily. I suggest using soft clean soft gloves when handling the printed photograph. It is recommended that if you purchase a print only, you have it professionally handled and framed to protect the naked print.
Choose a dry well lit place in your space to display your artwork. Be sure to watch for direct sun light from a nearby window. Whilst UV cured inks and processes have been used, it is not advised you display your photo in the direct sunlight or in a heavily heated area. Like a car or the fabric on a curtain, with direct sunlight over time shining onto the photo can cause it to fade over the years very slightly.
Garments
It is advised that you wash in cold water before wear and always hang in the shade to dry. Do not tumble dry and follow the instructions on the care tag you will find on the garment.
Size Guide
This is a general sizing guide only for the Shesurfs Muscles and tees.
XS best fits 6-8 AU
S best fits 8-10 AU
M best fits 10-12 AU
L best fits 12-14 AU